• Refunds and Return Policy

We understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that the seller and buyer are unable to resolve, we will be happy to consider offering a refund subject to the refund request has been made within the period stated herein.

1. 1.  Application for Returns/RefundsSubject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the E-bazaar Guarantee Period as stated in the Terms of Service.

   E-bazaar Guarantee is a service provided by E-bazaar, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using E-bazaar Guarantee.

   2. Application for the Return of an Item

   Buyer may only apply for the refund and/or return of the Item in the following circumstances:
   • The Item has not been received by Buyer;
   • The Item was defective and/or damaged on delivery;
   • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
   • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
   • By way of private agreement with Seller and Seller must send his/her confirmation to E-bazaar confirming such agreement.

   Buyer’s application must be submitted via the e-bazaar.com.my or mobile mobile app (if any).

   E-bazaar will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

   In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to E-bazaar to request E-bazaar to continue to hold the purchase monies until a formal determination is available. E-bazaar will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

   3. Rights of Seller

   When E-bazaar receives an application from Buyer for the return of the Item and/or refund, E-bazaar will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by E-bazaar in the written notification. Seller must respond within the time-frame stipulated in the written notification. Should E-bazaar not hear from Seller within the Stipulated Period, E-bazaar will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. E-bazaar will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

   4. Condition of Returning Item

   To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

   5. Liability of Product Return Shipping Fee

   i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer’s return shipping fee.
   ii) In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee.
   iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, E-bazaar at its sole discretion will determine the party liable for the return shipping fee.

   6. Refunds

   Buyer will only be refunded after E-bazaar has received the confirmation from Seller that Seller has received the returned Item. In the event where E-bazaar does not hear from Seller within a specified time, E-bazaar will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The seller’s response time limit is 5 days from the date of refund request made by buyer. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

   7. Communication Between Buyer and Seller

   E-bazaar encourages Users to communicate with each other in the event where problem arises in a transaction. As E-bazaar is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.

Updated: 17 April 2020